When I will receive my order?

Once the order has been placed by our customer we ship it in 2 to 3 days, and if the item is not in our stock we make it and send to our customer in 7 to 10 days, we ship it to our customers through DHL Express which takes approximately 3 to 7 days all over the World.
When a customer places an order on our website we process it in 2 to 3 days, in case we don’t have in our stock, in this case we pass through it to our manufacturing/making units and after Being manufactured (depending on your order’s quantity and items mechanical preparation required time) we send it to our Customer/Clients as soon as possible without any delay. It also depends on countries postal system and arrangements, distance and sometimes customs department of clients countries. Please note, these are only estimates but we try our best to send you as soon as possible.

We send tracking code of placed order to customers soon after being shipped.

What happens if my order get stuck or lost in the mail?

All of our orders are sent with insured shipping and handling through DHL Express. If an order gets stuck at customs authorities and they want any document from the buyer, The DHL Express tries to solve and deal with the said authorities, but ultimately if any document is needed then the buyer is responsible to provide the asked document, because every country has its own rules and regulations.

Will I be charged for customs and taxes?

The prices displayed on our website are tax free in some countries, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination (it depends if your government charges the taxes on heath related instruments). which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact with your local customs office.